Itiviti, a leading technology and service provider to financial institutions worldwide, announces the appointment of Mireille Adebiyi as Head of Marketing & Communications. Mireille has 17 years of experience within Fintech. Before joining Itiviti, she spent most of her career at Murex and joins from AI pioneer Yseop, where she held her most recent position as Chief Marketing Officer. Mireille began her career in London for a Paris-headquartered software provider, developing the company's marketing and sales support processes, which started her journey into the B2B financial software industry. For the past 17 years, she has run global marketing and communications for two of the top ten French software providers, leading new initiatives to raise brand awareness while working closely with management teams to support overall company strategy.

A general lack of preparedness in customer care has revealed each industry's weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global customer experience team will weigh in on key strategies and technologies companies in all sectors should leverage and monitor closely. Frost & Sullivan invites you to join industry experts Alpa Shah, Juan Gonzalez, Michael DeSalles, Alexander Michael and Krishna Baidya for the Growth Opportunity briefing, "Key Growth Strategies and Technologies to Upgrade Your Customer Experience amidst the Pandemic," on April 29 at 11 a.m. The briefing will discuss ways to deliver secure, high-quality, and stable CX services to your clients to gain a competitive advantage during these uncertain times, including the optimization of your artificial intelligence, robotic process automation, and virtual agents.